Preparation (session + playbook)
An intensive three-hour session on your specific confrontation — a negotiation, a dispute, a witness examination, a crisis inside the company. We go through the papers beforehand; afterwards you get a playbook you can walk in with on your own.
What the playbook contains
- a profile of the counterparty: motives, fears, patterns of behaviour, who actually decides;
- a map of the buttons — what will move them and what to leave alone;
- a decision tree for the confrontation: moves, counter-moves, exit routes and the criteria for walking away from the table;
- the exact wording: what to say, what not to say, and the lines that are never said — least of all where the room is being recorded;
- drafts of the key documents to keep in your pocket (the skeleton of a settlement agreement, for instance), so that momentum at the table can be turned into a signature;
- the economics of the confrontation: what litigation costs, what a settlement costs, and the point beyond which fighting stops paying off.